Returns & Exchanges

At Japam, we want you to be completely satisfied with your purchase. If your fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the unworn garments with original tags attached into their original packaging to ensure they are protected during transit.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided through our portal and securely tape it to the outside of your package.

• 4.
  Drop Off and Refund

  Hand over your package to any authorized carrier location; once received and inspected, your refund will be processed within 5-7 business days.